Refund Policy

1. Introduction

Our primary objective is to ensure that you are completely satisfied with our products and/or services. In the event that you are not satisfied with what you have been provided, you may be eligible for a refund or product / service adjustment under the terms outlined in this policy.

2. Scope

The policy applies to all products / services provided by Slowkoder, including but not limited to:

  • Workflow Automations
  • Websites
  • Backends

3. Eligibility for Refund

Refunds may be issued under the following conditions:

  • The products / services provided do not meet the specification or scope of work as outlined in the contract or any other commensurate project document.
  • The client has submitted a written request for a refund within 30 days of the product / service delivery date.
  • The complaints raised are directly related to the products / services provided by Slowkoder and not in any way due to external factors or problems on the client-side.

4. Non-Refundable Conditions

Refunds will not be issued if any of the following circumstances are identified:

  • The client fails to provided necessary information, access, or resources in timely manner resulting in delays or incomplete services.
  • The client changes the requirements and/or specifications after the product has been constructed and delivered or changes the scope of work and/or requirements after the work for services has commenced.
  • The dissatisfaction that gave rise to the complaint(s) arises from subjective preferences that are not explicitly covered in the contract.
  • Services have been duly completed and delivered as per contract and accepted by the client.

5. Refund Process

To initiate a refund request, please follow these steps:

  1. Submit a Request: Send a written request to support@do-not-showslowkoder.com within 30 days of the product / service delivery date. Include:
    1. Full name
    2. Email address and/or Phone number
    3. Project credentials and/or details
    4. Reason for the refund
  2. Review and Assessment: We will review your request and may contact you for additional information or clarification. The review process typically takes 10 business days (or 14 calendar days)
  3. Resolution: Based on the review, we will determine the appropriate resolution, which may include one of the following:
    1. Full refund
    2. Partial refund
    3. Product / Service adjustment
    4. Denial of refund request

6. Refund Approval and Payment

If your refund request is approved, the refund will be processed within 10 business days. Refunds will be issued using the same method of payment originally used for the purchase unless otherwise agreed upon.

7. Adjustments

In lieu of a refund, clients may request product / service adjustments or corrections to address specific complaints / issues. These adjustments will be prioritised and scheduled at the earliest convenience.

8. Contact Information

For any questions or concerns regarding this policy, please contact us via any of the following methods:

  • Email: refund@do-not-showslowkoder.com

9. Policy Changes

Slowkoder reserves the right to modify this refund policy at any time. Any changes will be communicated to clients via email or our website and will be effective immediately upon posting.